Tourism Contingency Plan
Central America
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Mayan Gateway

Tourism Contingency Plan

Tourism Contingency Plan. Traveling through Central America can certainly be a dream vacation. At Mayan Gateway, we think of everything so that you can travel and enjoy your vacation to the fullest without worrying about anything.

Mayan Gateway

Tourism contingency plan objective

Provides security to travelers through defined actions and procedures to be carried out in the event of failure or harm by service cuts or natural or human phenomena by providing a solution and keeping the continuity of the operations. The procedures are principally oriented to prevent actions aimed at avoiding and/or reducing risk situations.

Scenarios and solutions

Tourism contingency plan

  1. Our Response: Contact the airline to know when they are going to send the suitcase and tell them which hotel to send to.
  2. Who to inform: Office, airline, hotel staff. 
  3. Observations: Although our trips do not always include international flights 

  1. Our Response: If there are roadblocks of which the authorities, and therefore us, do not know about ahead of time. We coordinate the transfer of the passengers to another vehicle or return to the point of origin to avoid long waits on the road 
  2. Who to inform: Office, drivers, guides. 
  3. Observations: We stay informed in order to reschedule transfers or routes 

  1. Our Response: If any mechanical failure occurs, our drivers have support vehicles to assist or replace the primary, if necessary 
  2. Who to inform: Office, drivers, mechanical support 
  3. Observations: The vehicles we use are of recent models and are checked regularly to keep them in optimal condition.  

  1. Our Response: We work with a wide network of hotels and accommodations in all countries and have open, fast and direct communication with them in order to find solutions to any issue that may arise.  If the problem is serious, such as a permanent lack of water and the hotel is not able to provide a solution, we would relocate the guests to another hotel with availability.  
  2. Who to inform: Office, hotel staff, optional accommodation
  3. Observations: For safety, we make the reservations and re-confirm with them well in advance to avoid any inconvenience. 

  1. Our Response: Call or provide information from the nearest pharmacy, doctor or medical center (depending on need)  
  2. Who to inform: Office, health center, drug store 
  3. Observations: We know the pharmacies and health centers near the destinations in all countries so that our guests have quick access to them. 

  1. Our Response: If someone is injured during tours, hikes or treks, guides can call another guide to return with the injured person. In many hikes and treks, horses and mules may be available to assist in the return of the guest.
  2. Who to inform: Office, Assistance guide/person
  3. Observations: In any case of accident or injury, we would coordinate your transfer to the nearest health service center. 

  1. Our Response: We provide the contact of your nearest embassy or consulate and transfer you there.  If the embassy or consulate is within the urban limits, the transfer will have no extra cost. Otherwise, we will only charge the minimum cost.
  2. Who to inform: Office, Embassy or consulate 
  3. Observations: We recommend bringing the phone numbers of your embassy in each of the countries you are going to travel 

  1. Our Response: If the delay of a flight could cause the inability to make the scheduled transfer to the next destination on your travel itinerary, we will assist you in making a reservation at a nearby hotel, if necessary.  We will also re-organize or cancel the activities that are affected due to the delay of a flight 
  2. Who to inform: Office, driver, hotel
  3. Observations: We are always checking your flight status to know if there is going to be any delay. We schedule the tours and transfers with a reasonable margin of time, because we always avoid night transfers for security reasons.

  1. Our Response: If, due to any personal emergency, the traveler must return to their country, we will help them to organize a transfer to the airport from which their return flight leaves.
  2. Who to inform: Office, driver, airport
  3. Observations: We always listen and advise our travelers along the way, so you can freely ask for our guidance

  1. Our Response: In the strange and uncommon event of these magnitudes, we would be forced to change and/or cancel the itinerary or some section of it for security. If the event occurred while travelers are already at the destination, we would coordinate transportation to the next destination. Or if necessary transportation to the nearest international airport so they can take their flight home.
  2. Who to inform: Office, guides, drivers, airports
  3. Observations: In these isolated, but possible incidents, organization, and assertiveness are imperative to provide the best solutions to our customers. If due to any personal emergency, the traveler must return to their country, we will help them to organize a transfer to the airport from which their return flight leaves.

Tourism contingency plan

Natural disasters

Central America has a high level of vulnerability to natural disasters (earthquakes, floods, etc.). And unfortunately, it is not in our hands to control or prevent those. To reduce any risk, as much as possible, the destinations that we offer you are in areas with less risk in each country, and we do not do tours at times or places in which the authorities inform that are prone to flooding.  Also, the hotels and accommodations we use have safe and adequate facilities to offer you comfort and safety.

As a specialized travel agency in the Central America area, Mayan Gateway knows the area closely. So, our tourism contingency plan focuses on identifying and avoiding possible risks before they occur. The personalized itineraries we design for you are based on our direct knowledge of the places and safe activities. They are made to avoid the risk-prone part of the route in all countries, so you can relax and enjoy your vacation time.

Tourism contingency plan

Why you can travel safely and relaxed with Mayan Gateway Travel Agency

Advantages of traveling with us

  • Qualified and certified tour guides, trek leaders, drivers

We work only with certified guides and highly qualified personnel for each step of your trip.

  • Provide clear and honest crisis communication

We maintain direct and continuous communication with both our guests, drivers and guides to be ahead of any eventuality.  For that, we recommend our travelers to install Whats app (a free app) on their phones. As we can create a group with our office, drivers and guides. You will have WiFi in all of the hotels and most of the restaurants and coffee shops, so you don’t need a cell phone or SIM card of the country. 

  • Stay informed about possible negative travel advice

With the actualized and continuous knowledge of people living in the area, we determine a risk management strategy and plan the route of your trip so that we avoid any possible risk.

  • Safety standards

We maintain and demand of all our collaborators the highest safety standards for our travelers, so that they can fully enjoy their time traveling.  

  • Personal, travel and cancellation insurance. Not included.

For the safety of our travelers, we strongly recommend you buy personal and travel insurance that includes cancellation. As this is not included in the price. Visit World Nomads or Travelex to get a quote.

Tourism contingency plan

Emergency numbers from each country

Tourism contingency plan –  important phone numbers




International Telephone Code

🇨🇷Costa Rica

Tourist information



Fire Department and Paramedics


Electric Company

Red Cross

Airport information











Tourist information



Red Cross

Fire Department


General Information

Health and security

Attorney General’s office



066 / 089 / 060

065 / 5557-5757 / 5395-1111

068 / 5768-3700

5601-7631 / 3869-0660



01 800 7028770



Tourist Office of Belize


Red Cross


Fire Service


Belize Coast Guard

Marine Radio Channel

Hyperbaric Chamber San Pedro



227-3319 / 227-3617

90 / 223-3292

911 / 90

911 / 227 22 22

225 21 25


226 28 51 / 604 75 99



Honduran Tourism Institute

National Police

Red Cross


Permanent Contingency & Civil Protection

Consumer’s Office

Public Ministry



195 / 227-7575

198 / 2220-7670



221-3099 / 221-3099




Nicaraguan Tourism Institute

Red Cross


National Police

Civil Defense

Dept. of seismology and volcanology

Legal Medicine

Migration and Foreigners








2251-2271 / 2251-2272




Tourist assistance

Volunteer Firefighters

Municipal Firefighters

National Civil Police

Red Cross

Public Ministry

Customer Service and Assistance Department

General Directorate of Migration





125 / 2381-6565





🇸🇻El Salvador

“CORSATUR” – Tourist information office

Tourism Police

Ministry of Health and Social Assistance

Red Cross

Ministry of External Relationships

Consumer Protection Agency

Attorney General’s Office

2243-7835 ext. 165 & 166

911 / 2298-9982 / 2298-9984


2222-5755 / 2222-5155

2231-1000 Monday to Friday


2523-7000 / 2523-7001


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